A reservation agent for restaurant groups that finds the right branch and books the table
01 — The challenge
Reservations come by phone at the busiest point of service. Guests ask about locations, parking and menus before they book, and every change or cancellation means another call.
- 24/7chat reservations
- Allbranches searched at once
- Memoryfor regular guests
- Self-servechanges and cancellations
02 — How it works, step by step
CustomerAISystemYour team
- 01Customer
A guest asks in plain language
"Table for 4 on Friday at 8, somewhere with parking near the station?"
- 02AI
It searches every branch at once
Food, location, parking and availability are checked across all branches in one go.
- 03AI
It offers the best match, and remembers regulars
If the guest has been before, it remembers their preferences.
Trattoria GroupWebsite chat · exampleTable for 4 on Friday at 8, somewhere with parking near the station?
Our Riverside branch is 5 minutes from the station with free parking, and has a table at 8:00pm. Last time you asked for a window seat. Same again?
Perfect, yes
- 04System
The table is booked
The reservation is saved and confirmed straight away.
Reservation (fictional)- Guest
- Mark D.
- Branch
- Riverside
- When
- Friday 8:00pm
- Party
- 4
- Notes
- Window seat, parking
- 05AI
Changes and edge cases are handled
Guests can move or cancel by chat. Closed hours, past dates and first-time guests are handled sensibly.
Names, messages and figures in these examples are fictional sample data.
03 — What it changes for your business
Fewer calls during service
Staff look after guests in the room, not the phone.
The right branch every time
Guests are matched on what matters to them.
Regulars feel known
Preferences are remembered between visits.
Changes without calls
Moves and cancellations happen in the chat.
04 — What you need
You provide
- Branches, hours and table rules
- Parking and accessibility details
- Menu highlights
Accounts we connect
- Your website or messaging channel
- Your reservation system
Decisions to make
- Largest party it can book alone
- How far ahead guests can book
- When to hand over to staff
05 — How set-up works
- Day 1
Discovery call
We go through how you work today, what the automation should handle and what it must never do.
- Week 1
Build and connect
I connect your booking system and load each branch's details and table rules.
- Week 2
Test together
We book, move and cancel test reservations across every branch, including awkward requests.
- End of week 2
Go live
It goes live with real customers. I watch the first week closely and adjust the wording and rules.
06 — Questions owners ask
Will customers know it's automated?
They should, and it says so up front. People mostly care that they get a fast, accurate answer and can reach a person when they need one.
Does it work with my booking system?
Usually, if the system has an API. If not, it can work from a shared reservations list.
What if it gets something wrong?
It works from your own information, hands over anything it isn't sure about, and every conversation is logged so you can see exactly what was said and fix the rule.
What does it cost to run?
Running costs are the messaging and AI usage, usually a small monthly amount at a small business's volume. Set-up is a one-off cost. I give a fixed quote after the discovery call.
Want to see this working for your business?
Book a live walkthrough