Email Marketing & Customer Retention
Keep customers
You pay to win customers once, then let them drift.
The follow-up nobody has time for, running on its own: nurture for new leads, sequences after quotes, and retention for the customers you already earned.
Signs this is where you’re leaking
- Leads go cold because nobody replied fast enough.
- Quotes go out and nobody chases them.
- You have a list of past customers you never email.
For example
A salon whose clients vanish after one visit
Rebooking reminders timed to each service, a win-back sequence for lapsed clients, and a simple monthly email that gives people a reason to come back.
How it’s approached
It starts with a diagnosis, not a proposal: I look at where customers are being lost today and whether this is genuinely the biggest leak. If it is, the work is scoped around a business result, built, then measured. If it isn’t, I’ll tell you what is.