A restaurant chat assistant that answers menu questions and takes orders
01 — The challenge
During a rush, staff cannot answer every message about allergens, prices and opening hours, and orders taken by chat get lost or written down wrong.
- 24/7menu answers
- Liveorder sheet
- Ownmenu as the source
- Humanhandover
02 — How it works, step by step
CustomerAISystemYour team
- 01Customer
A customer messages the restaurant
To ask about the menu, check an allergen, or order.
- 02AI
It works out what they want
Order, question or just chatting: each goes down the right route.
- 03AI
Menu questions are answered from your own menu
Allergens, spice levels, prices and opening hours come from your information.
Spice CornerWebsite chat · exampleDoes the chicken korma have nuts?
Yes, the korma contains almonds. The butter chicken is nut-free if you'd like something similar.
- 04System
Orders are recorded straight away
The order is confirmed with the customer and written into the order sheet the kitchen sees.
Spice CornerWebsite chat · exampleOK, 2 butter chicken, 1 garlic naan, 1 rice for collection
Got it: 2 butter chicken, 1 garlic naan, 1 pilau rice, collection. Ready in about 25 minutes.
- 05Your team
The kitchen works from one list
Every chat order appears in one sheet with its status.
- Raj P. · 2 butter chicken, naan, ricePreparing
- Ella M. · veg biryani, lassiNew
- Sam O. · party order for 20Needs staff
- 06Your team
Anything complicated goes to staff
Big orders, complaints and unusual requests are handed to a person.
Names, messages and figures in these examples are fictional sample data.
03 — What it changes for your business
Questions answered in a rush
Customers aren't left waiting while the team is busy.
Orders written down correctly
No more misheard or lost chat orders.
Safer allergen answers
Answers come from your own menu information.
Staff where they're needed
Only complex requests reach the team.
04 — What you need
You provide
- Menu with prices and allergens
- Opening hours and collection or delivery details
- What should always go to staff
Accounts we connect
- Your messaging channel
- An order sheet or system
Decisions to make
- Which orders it can confirm alone
- How orders are paid
- When to stop taking orders
05 — How set-up works
- Day 1
Discovery call
We go through how you work today, what the automation should handle and what it must never do.
- Week 1
Build and connect
I load your menu and allergens, and connect your messaging channel and order sheet.
- Week 2
Test together
We place test orders and ask allergen questions to check every answer before it goes live.
- End of week 2
Go live
It goes live with real customers. I watch the first week closely and adjust the wording and rules.
06 — Questions owners ask
Will customers know it's automated?
They should, and it says so up front. People mostly care that they get a fast, accurate answer and can reach a person when they need one.
Can it take payments?
It can send a payment link with each order if you want orders paid upfront.
What if it gets something wrong?
It works from your own information, hands over anything it isn't sure about, and every conversation is logged so you can see exactly what was said and fix the rule.
What does it cost to run?
Running costs are the messaging and AI usage, usually a small monthly amount at a small business's volume. Set-up is a one-off cost. I give a fixed quote after the discovery call.
Want to see this working for your business?
Book a live walkthrough